Kroger

This store is going downhill and fast! The condition of the floors are horrible. I haven’t had a decent shopping cart in my last 10 trips. There are no small carts anymore. Prices are too high. You can’t get down the aisles because of employees stocking shelves or Click List shoppers. I stop in there for 1 or 2 items when I have to but I have taken my business elsewhere!

I have been a loyal shopper at this Kroger for 20 years. Within the last few years EVERYTHING about this store has DECLINED. When walking into the store you are greeted with the smell of cigarette smoke from employees smoking at a picnic table just outside the doors. The store is dirty (carts with items piled up beside the doors, things on top of the ice coolers, dirty floors, dirty carpets in the entrance, the self check out registers are nasty) and has an overall foul stench throughout the store. The quality of the produce and meats have dramatically declined over the past few years. The pharmacy staff is always friendly but the lines are frequently very long and the app to view/refills prescriptions is very antiquated. There is never anyone at customer service and the light is always off. There are a few career employees who are very helpful and friendly. There were younger individuals who were chatting away at the front of the store. I didn’t not even know they were employees until one finally came over to assist me. Then I saw a small name tags pinned to his t-shirt. I was never greeted by him rather he just started entering numbers on the screen and walked away. This store is located within close proximity to several other grocery stores which has made it very convenient for me to take my business elsewhere. There I am greeted and offered assistance by staff - who are easily identifiable by their neat uniforms, shelves are stocked, and I don’t have to hold my breathe during my doing my shopping.

I'm done with buying meat from this store. Just went to fix dinner and pulled out the beef (pictured) only to find that even though today is August 7, and the sell date for the beef is tomorrow, it's gone completely bad. The picture doesn't even do it justice - it looks even more gray and disgusting in real life. This is the third time this has happened to me over the past couple of months. The meat looks good when you buy it but after a couple of days in the refrigerator it turns into trash.

Young kids working... you ask them to bag your groceries lightly & they don't do it. They have a bad attitude as well & like to make faces when they think you aren't looking. Plus, they just don't know how to bag... cold items go with other cold items & not with bananas & other fruits & vegetables!!! I've complained numerous times & management does NOTHING!!!

Seems to be a problem with some attitudes and common sense…. Very immature vibe some of the time… some of these folks are great….. the older gentleman manager that wears a polo and is always organizing during the day, the folks that stock at night, and most of the cashiers are a pleasure to deal with…. There is a hand full that that act like you're an inconvenience and act miserable…. I’m sorry but this is your job. If you don’t like it, then maybe go be miserable somewhere else… good help is hard to find and the store must operate, so I’m empathetic. One more note to add, if the sale by date is today and its 2 hrs to close and all that meet is gonna be thrown out that same night, there should be no issue with giving an extra mark down. Its been done religiously by EVERY employee for years…. Not today tho…Nobody wants to buy food that expires the same day unless you’re gonna freeze meat….. even a small markdown out of good faith would be nice….again Ive been doing this for years but was shut down today out of the blue…this along with other issues of late made me feel a review was warranted… I hope it helps